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Returns and Complaints

Dear customer, should you not like the product or the product has a defect, please fill out the below return form and enclose it to the consignment. The download is of course free of charge available. With damage to the goods or packaging, please customize meaningful photos and send them with a description to A staff member will check the operation. For any returns or complaints, a service ticket is created for you! The ticket number is used for correctly processing of your service contract. After testing a employee call you back or write a reply e-mail and send possibly a parcel stamp for free return. Please note that postage costs for returning the goods ordered, if not satisfied have to be borne by the customer!   For further questions please contact us under or below the 034 673 / 77-517 available!   You can download your return service label.